Knowledge Base - FAQ

Setting up a POP3 account on OS X 10.4 (Tiger)

Summary:

If you're not running OS X Tiger, your screens may be slightly different.  Here is a quick summary of the important settings to use:

Account Type: POP
Email Address: username@kattare.com (your full email address)
Incoming Mail Server: mail.kattare.com
Incoming Mail User Name: (your POP3 username as displayed in the Email Management here.)
Incoming Mail Password: (your POP3 password from the same page.)
Incoming Mail Security: Use SSL, authentication; PASSWORD
Outgoing Mail Server: mail.kattare.com, check USE AUTHENTICATION
Outgoing Mail User Name: (your POP3 username as displayed in the Email Management here.)
Outgoing Mail Password: (your POP3 password from the same page.)
Account Information; Outgoing Mail Server Settings: Server Port 2525
Advanced; Incoming Mail Port: 995
Advanced; check REMOVE COPY FROM SERVER AFTER RETRIEVAL, select RIGHT AWAY

And here are the step by step instructions:

The first time you start up Mail.app it will automatically jump into the New Account wizard.  If this is not the first time you have run Mail.app, you can get to the wizard by clicking FILE, then ADD ACCOUNT.

This is roughly what it should look like.  Just click CONTINUE.

On the General Information page, you want to select an Account Type of POP, plug in anything you want for the Account Description.  Then plug in your Full Name and your Email Address and click CONTINUE.

On the Incoming Mail Server page plug in mail.kattare.com as the Incoming Mail Server.  Then plug in your POP3 User Name and Password as you have been told by your local Systems Administrator, IT Guru, or the Kattare Members Section Email Management Page.

On the Incoming Mail Security page, check the Use Secure Sockets Layer checkbox and select Password as the Authentication type.

On the Outgoing Mail Server page, plug in mail.kattare.com as the Outgoing Mail Server, then check the Use Authentication checkbox and fill in your User Name and Password exactly like you did on the Incoming Mail Server page.

On the Outgoing Mail Security page you will want to check the Use Secure Sockets Layer checkbox and select the Password Authentication type.

On the Account Summary page you can review your settings.  Make sure everything looks right before clicking Continue.

If all went as planned, you will reach this Conclusion page.  Click Done and continue to the Advanced Preferences instructions below.

Despite having completed the wizard, there are still a couple of settings that will need to be changed to ensure trouble-free operation.  To get started click Mail, followed by Preferences as shown below.

On the Preferences page you will want to click on the Accounts icon near the top left.  Then you will want to select your new Kattare account and click on the Account Information tab.  Once you are on the Account Information tab, click the Server Settings... button below the Outgoing Mail Server dropdown.

On the Server Settings box you will want to change the Server port to 2525.  Everything else should already be setup.  Click OK when you are finished.

Back on the Accounts page click on the Mailbox Behaviors tab.  We recommend the settings shown.  Really these are all up to you.

Click on the Advanced tab on the Accounts page.  You will want to make sure that all of the three checkboxes are checked near the top and on the drop down you will want to make certain that Right Away is selected.  Then you will want to double-check that the Port is set to 995 and the Authentication type is set to Password.

Once that is all done and everything checks out, go ahead and close the Preferences window.  It will prompt you to save your changes, which you definitely want to do.

Happy Emailing!