A system and method for allocating contact resources provides a platform
for communicating contact resource availability from contract resource
sources to contact resource users and for procurement of the available
contact resources by contact resource users. Procurement of contact
resources is supported by quality control that trains, certifies and
monitors contact agents to provide assurance to contact resource users of
a defined standard of contact quality. Routing of contacts is coordinated
through physical medium to support a schedule of procured resources.
Speech-to-text resources aid contact communications and quality.