Knowledge Base - FAQ

Setting up a POP3 account with Microsoft Outlook 2010

Summary:

Here is a quick summary of the important settings to use:

Account Type: POP3
Email Address: username@kattare.com (your full email address)
Incoming Mail Server: mail.kattare.com
Incoming Mail User Name: (your POP3 username as displayed in the Email Management here.)
Incoming Mail Password: (your POP3 password from the same page.)
Outgoing Mail Server: mail.kattare.com, USE AUTHENTICATION
Outgoing Mail User Name: (your POP3 username as displayed in the Email Management here.)
Outgoing Mail Password: (your POP3 password from the same page.)
Outgoing Mail Port: 25 (or 2525)
Incoming Mail Port: 110

And here are the step by step instructions. Please note if you are not running Windows 7, your screens may be slightly different than those pictured below.

If this is your first time running Microsoft Outlook 2010, the Outlook 2010 Setup wizard will start:

If it is not your first time running Microsoft Outlook 2010, select the File tab and press the Add Account button in the Info section:

The account setup wizard will begin at the Auto Account Setup window seen in the second picture below.

If this is your first time running Microsoft Outlook 2010, the E-mail Accounts window will appear. Select "Yes" you would like to configure an E-mail account and click on the Next button.

In the Auto Account Setup window, select "Manually configure server settings or additional server types" and click on the Next button. This will by-pass the mail server auto-detection process.

In the Choose Service window, select "Internet E-Mail" and click on the Next button.

In the Internet E-mail Settings window, enter Your Name and E-mail address in the User Information section (note: these are the name and e-mail address that will be displayed in the "From:" field when the recipient opens the e-mail).

In the Server Information section enter "POP3" for the Account Type and "mail.kattare.com" for the Incoming and Outgoing mail servers.

In the Logon Information section, enter your Kattare POP3 User Name and Password (supplied to you by your local Systems Administrator, IT Guru, or the Kattare Members Section Email Management Page) in the User Name and Password fields.

Be sure that the Remember password box is checked and that Require logon using Secure Password Authentication (SPA) is not checked.

When done, click on the More Settings button.

In the Internet E-mail Settings window, select the Outgoing Server tab. Select "My outgoing server (SMTP) requires authentication and Use same settings as as my incoming mail server.

Now select the Advanced tab. Here you can change the number of days the server will keep a copy of an email after you have downloaded it. We recommend to "Leave a copy of messages on server" and to "Remove from server after [5] days".

Outlook 2010 will now test the server connections. If both tests succeed, click the Close button.

If the Send test e-mail message fails it may be because your ISP blocks access to the standard outgoing mail port 25 when the connection is going to a mail server other than their own. To work around this, Kattare has configured an alternate outgoing mail server port on port 2525. If you find you have trouble sending mail through Kattare's outgoing mail server on port 25, you may try reopening the More Settings window and changing the Outgoing mail (SMTP) port to "2525" in the Advanced tab.

After clicking the Finish button, the account setup is complete.